Return Eligibility
We want you to be happy with your purchase. Products may be eligible for return if they meet the conditions described in this policy.
- The return request is submitted within the applicable return period.
- The product is unused and in acceptable original condition.
- Original packaging, accessories, tags and documentation are retained where applicable.
- The order can be verified using the original order details.
Return eligibility is subject to inspection and the applicable terms of the order.
Return Window
Eligible return requests should be submitted within 7 days of delivery unless a different period is specifically mentioned on the product or order page.
The return period begins from the date the order is marked as delivered.
Please contact us as soon as possible if you believe your product has an issue.
Product Condition
To help us process your return quickly, please keep the watch and its packaging in the condition in which it was received.
Should Be
- Unused
- In original condition
- Complete packaging
- Accessories included
Avoid
- Visible damage
- Heavy signs of use
- Missing accessories
- Missing original packaging
How to Request a Return
Follow these steps to start a return request for an eligible order.
Send us your order ID and explain why you want to return the product.
Our team will review your request and confirm whether it is eligible.
If approved, you will receive the applicable return instructions.
The returned product may be inspected after it reaches us.
Once approved, the applicable refund or exchange process begins.
Exchanges
If you want a different product or variant, an exchange may be possible depending on stock availability and product eligibility.
If the requested replacement is unavailable, we may offer another applicable resolution.
Damaged or Incorrect Products
If your package arrives damaged or you receive an incorrect product, please contact us as soon as possible.
Keep the shipping package and take clear photos or videos of the package, product and visible damage. These may help us investigate the issue.
Please do not discard the product or packaging until our support team has provided further instructions.
Refunds
Once a returned product has been received and approved after inspection, an eligible refund will be initiated according to the applicable order terms.
The time required for the amount to appear in your account can depend on your payment provider or bank.
Non-Returnable Situations
Depending on the applicable product and order terms, returns may not be accepted in situations including:
- Products returned after the applicable return period.
- Products showing substantial signs of use or damage.
- Products missing required accessories or packaging.
- Products modified or repaired without authorization.
- Orders that do not meet the applicable return conditions.
Need Help With a Return?
Contact our support team with your order ID and we'll guide you through the next steps.
Contact Support